Fit for survival
The design of services places users squarely at the centre of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction? How do organizations change effectively, and organize their people and the work, to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external? Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era and understanding of that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are among the elements that contribute to the success of it.
Alberta Soranzo is a believer that there’s always another way to look at a challenge and she has been hacking things to make them work better for humans since she was a child. She is an incorrigible nomad, She has lived and worked in Italy and California and Alberta is now based in London, UK.